Just as heads-up, customer support from Ring was top-notch. After a week of use, I had an issue with a sensor that wasn’t communicating properly. Fortunately it didn’t trip the alarm (I say fortunate as I wouldn’t want to local police to show up for faulty sensor). A late night call to the Ring customer service, which appears to be U.S. based, helped to resolve the issue. The rep was professional and patient. All told, I’m glad I chose Ring.
Ring is owned by Amazon, so we fully expected to be able to have our security system chatting it up with our Amazon Alexa and other smart home devices. But that’s not the case, at least not yet. We spoke to Mike Harris, Ring’s President of Ring Solutions, and he said that Ring wanted to focus on security first and foremost, as well as getting people comfortable with the system, before introducing integration with other products. But users can expect integration that already exists to be activated soon.
Once devices are added, you can create rules through abode’s built-in automation engine which they call CUE. CUE works similarly to IFTTT in that you can create rules in an ‘If This Then That’ format, but it takes things a step further by allowing you to create an optional condition. For example, if the front door is closed, lock the front door, but only if it’s dark outside.
The keypad has 12 backlit buttons on the left-hand side and three in a circle on the right. You create a four-digit PIN during setup, which you’ll tap into the keypad when you arm and disarm the system (you can also do this from the Ring app, which is available for Android and iOS devices. It’s the same app used for Ring’s video doorbell and security cameras, although there’s currently little integration between the cameras and the security system.)
If you just want an indoor and outdoor camera (not a doorbell), I would recommend Arlo Pro or Pro 2 outside and Arlo Pro/2 or Arlo Q inside. However, it would be best if you could place your Base Station in a central location. The Arlo cameras talk to the Base Station and the Base Station connects directly to your router (or Ethernet outlet or range extender).
After using Flex unplugged for a little over two weeks, the battery fell critically low before getting to the point where the camera would no longer turn on. I don’t blame this on the weather as much as I do the wind. Continued tests showed a battery life of 2-4 weeks. Per a reader request, I retested the camera in August. The weather is warmer here in August, it’s less windy, and Canary has since made several adjustments to help extend Flex’s battery life. This time, the battery lasted a full seven weeks.
Unfortunately, though I purchased the Solar Panel version, the camera did not ship with Solar Panel installation instructions. The Solar Panel itself had an instruction pamphlet, but it’s picture book style, which is not my favorite. I decided to ignore all instructions and guess at the install, which wasn’t a good idea. After installation, the camera’s video feed kept flickering in and out (a problem which I have yet to resolve) so I went back through my install steps to see if I had messed up along the way. I had. I found Solar Panel installation instructions online which I recommend and followed step-by-step.
Ring Alarm doesn’t support smart lighting controls, door locks, thermostats, garage-door openers, or other common smart home products today, and there’s a very short list of supported third-party products. But it lacks nothing needed to support those and similar devices down the road. And in an interview with Ring Solutions president Mike Harris earlier this week, I learned that’s exactly what Ring intends to do.
Installing the Ring Alarm system is easy thanks to the well-written getting started guide. I already had a Ring account, but if this is your first ring device, start by downloading the Ring app and creating one. I opened the app and tapped Add a Ring Product, selected Alarm from the list, and confirmed my location. I plugged in the base station and pressed the pairing button, which started the blue LEDs spinning, indicating that the station was in pairing mode. I tapped Find My Base Station in the app and selected Wi-Fi as my internet connection method (you can connect via Ethernet or Wi-Fi), selected my router's SSID, and entered my Wi-Fi password. The LEDs flashed white momentarily before turning solid blue and the Wi-Fi indicator turned green, indicating a successful pairing. The app also confirmed the connection.
With the base station up and running, I was able to verify the address associated with my Ring account, enter my closest cross street to assist emergency responders, and add emergency contacts to be notified if the alarm trips. Adding a verbal password to authenticate my account when Ring calls due to an alarm event was the last step, and I was good to go with the 30-day free trial of professional monitoring. After the free trial, professional monitoring costs $10 per month or $100 per year, and it also includes cloud video storage for any other Ring camera and doorbell products you have in your home.
I had a sufficiently strong signal from my router to each camera, but results will vary depending on the layout of your home. If you do see streaming issues, such as resolution deterioration or loss of signal, you might need to install the camera closer to your router or use a Wi-Fi range extender, such as the Ring Chime Pro Wi-Fi range extender ($49 at Amazon). Like its cameras, Ring’s range extender is an 802.11n device that operates on the 2.4GHz frequency band only.
So, where does the professional monitoring come in? When the alarm is triggered, the Ring Alarm central monitoring system calls you and asks for the verbal security code you’ve set up. If Ring doesn’t reach you, they’ll call your emergency contact and ask for the same thing. If either of you forget the code (better choose something you’ll remember!) or if they’re unable to reach either person, then they’ll dispatch emergency responders to your house.
The video doorbell is what Ring is known for. This smart doorbell and home security camera lets you answer people at your door remotely and keep an eye on what’s going on at your house. You get alerts whenever someone pushes the doorbell or when the motion sensor registers activity. The live view shows you what’s going on and two-way talk lets you communicate through the device. It holds up well in many conditions with its weather-resistant design. Ring’s video doorbells are also equipped with night vision.
How far away would the two doors be from an available Ethernet outlet? My thought is that you could use a system where the cameras actually talk to the base station, not the internet. Arlo, for example, uses cameras that talk to the base station directly. When the base station is plugged into Ethernet, it creates its own WiFi network which the cameras connect to directly versus connecting to your home network. The hard part would be that the base station needs to be in a central location between the two doors and, as I stated, connected using Ethernet. In a perfect world, you can place the Arlo cameras up to 300 feet away from the base station, but lots of things can obstruct their ability to talk to the base like walls and doors.
What's also important about Ring Alarm is that it sets the stage for future products and integration. The Ring app already serves as the hub to integrate the alarm system with the company's existing cameras and doorbells, but it's easy to see how the alarm can also become the hardware hub for new capabilities and products from Ring and eventually third-party vendors.
The other major part of the Ring Alarm kit is the 5.9 x 3.9 x 0.9-inch keypad, which can also be laid flat or hung on the wall. The keypad has 12 backlit number buttons, as well as three other buttons for quickly arming and disarming the system (though it's also possible to do so from the Ring app for iOS and Android). The buttons are plastic and easy to clean, and by default, they chime when pressed. I like that the keypad is handheld, but I still much prefer the rubberized remote keypad offered by SimpliSafe.
If you do have smart lights and want to control them with a contact sensor or motion detector, you will need to install separate ones in addition to Ring’s, which can make your front door look like it’s grown barnacles with all of the sensors installed. Another simple integration would be to set a smart thermostat to its away mode when the Alarm is set to away, and then switch it back to its home mode when the Alarm is disarmed, but that’s currently not possible either.
The base price of the Nest Secure will set you back $399. Included in that cost is one alarm, two Nest Detects (a sensor that keeps tabs on doors, windows, and rooms), and 2 Nest Tags (an arming/disarming device that doesn’t require a passcode). As for the Ring Alarm, it will cost you $199, and the price includes one base station, one keypad, one contact sensor, one motion detector, and one range extender. The Ring Alarm is definitely the more affordable option, and you get more components — and thus, flexibility — for the price.
Thanks!! One other question I have: my wife is due this fall and (in addition to a regular home security camera) I’m seeking a good baby video monitor, the best actually. Do you have a chart or column that compares and reviews baby video monitors? (I searched online and there’s an endless amount of options, and there’s also so many articles each one claiming this one is better or that one is better – but no one is nearly as good or trustworthy as you as far, and as far as breaking down each product and giving us the full truth and clarity there’s no equal to the job you have done! Do you have anything on this (baby video monitors)? If not yet, do you plan to? Thanks!
The motion and door/window sensors can be mounted with screws or with Velcro strips (provided). I’m happy the sensors didn’t come from the factory with the strips already attached. I’ve never seen an adhesive strip that didn’t eventually fail, so I prefer to use screws—and peeling those strips off so you can use screws is a major pain. The sensor batteries come preinstalled, so you just pull out a plastic tab when the app tells you to. This enables the battery to touch the electrical contact inside the sensor, powering it up.
Installing the keypad was simply a matter of plugging it in and waiting a few seconds for it to be recognized. I gave it a name and a location, used the included mounting screws to hang the mounting plate on a wall, snapped the keypad into place, created an Access Code for arming and disarming the system, and was done. Installing the motion sensor was just as easy: I removed the battery tape and waited a few seconds for it to be added to the app. I gave it a location and a name, used the double-sided tape to mount it to a wall, and tested the sensor. To install the Z-Wave range extender, I plugged it into a wall outlet between the base station and the motion sensor (the farthest device from the base station), named it, and assigned it to a room. The entire installation took around 20 minutes.
When it's time to pair the keypad, the Ring app will have you create a four-digit PIN for arming and disarming the system. If you choose to have professional monitoring, you'll need to also come up with a verbal password to help identify you in case you have to talk to a dispatcher. As a reviewer — and a person who has tripped countless alarms in the last few months — I also appreciate that there's a seven-day trial period before professional monitoring becomes active, so you can take time to set up the system without worrying about false alarms. It also gives you time to register the alarm so that you do not incur any fees.
As soon as the alarm is tripped you will receive 2 phone calls (one on each registered number), if no one answers they will immediately dispatch the police. The approximate time for the police to be dispatched from the moment your alarm goes off to the time they call a dispatcher is about 4 minutes (that includes the time to complete the 2 call attempts made to you). Police will be dispatched with a description of the zone that triggered the alarm (ex: living room motion).
I got my new Ring security system yesterday and installed the panel, door sensor, and motion sensor yesterday. I have had a security system with a major national monitoring company for nearly six years. I am not new to this. I got the new Ring system to replace the current system I have due to the price of the monitoring. I like the idea of having $10 a month for all of my cameras and security system combined. By switching, I am able to save $55 a month by cancelling my previous monitoring from the companies that did so for my security system and cameras.
As for the base station, you can hardwire it to your router or connect to it via Wi-Fi. I opted to hardwire it, in hopes that it would provide a more stable connection, considering the importance of it. There is an AT&T SIM card inside of it as well, which is what the system uses as a backup for when your internet connection goes down. The cost of this SIM card and its service is covered in the monitoring plan. Once the base station is powered on and hooked up to your router, you can add it your account.
I bought this system to replace the ADT system I had for years. This system along with four Contact Sensors replaced what I had from ADT. The cost of the Ring system and year of monitoring was less than six months of monitoring from ADT. The system comes packaged nice a secure, which I am thankful for since the deliver person wasn't gentle dropping the box on my porch. I had downloaded the app and registered before the system arrived, so that part was taken care of. The included instructions and phone app walk you through the setup. It was painless and completed in about 10 minutes. I set up everything on my dining room table to go through the registration process. Once done, I installed the components where the old hardware was. Ring includes everything you need to mount (double sided tape and/or screws) all the components. Registering for monitoring was very simple too. One thing I learned that I want to pass on. do not remove the little battery tabs until the app tells you to. If you do, just open the cover, pull the battery and reinstall the tab. Just pulling the battery and reinstalling it doesn't reset the device.
The Ring app will automatically detect the rest of the items that came pre-packaged with the base station once its initial set up is complete. You'll need to pull plastic tabs on each piece so that they can power up, and you'll want to do this one at a time. If you pull all the tabs at the same time, the system tries to connect to multiple devices at once and slows down the setup process.
It would have been nice to see more smart-home integration between the Ring Alarm and other well-established third-party names, if only because the company has already set such a precedent for itself in this area. Buying it won't introduce any new tricks to an existing Ring doorbell, either, but if you're already in the ecosystem and you're looking to expand, this $200 starter kit is a sure fit.
Setup of Ring Alarm is quite simple, and the whole process only took me about half an hour, although I used the included adhesive strips to mount sensors and didn't mount the base station and keypad to my walls, so it would have taken a bit longer if I'd gone all-in with hardware mounting options. I may yet do that once I've decided for sure where I want to put the various components.
Both systems offer exceptional protection and support, so the choice really comes down to your unique needs. For someone who wants their home to be fully automated and for their devices to talk to one another, Nest is the easy choice. While more expensive, the system offers excellent connectivity and added products like the Nest Tags and connected lock.
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Although SimpliSafe's basic monitoring service goes for $14.99 per month for 24/7 monitoring, you have to pay an additional $10 more a month to control the system from your phone and to receive email and push notifications. Tack on another $4.99 per camera per month to record, download, and share video, and you're up to around $30 per month, which is three times what you'll pay for a Ring Protect Plus plan.
Ring's updated app (which will roll out to everyone in the coming weeks) brings lots of improvements for those invested in the ecosystem. You have quick and easy access from the main screen to the alarm features, as well as a glimpse of what your cameras are seeing. Things can be a little slow to load, depending how much equipment you have, but most of the time it works great.
“We had this pretty much set out, but because we got sued by ADT, because we’re doing something so competitive to them that they had to try to step in our way, which I think is a complement, it released a lot of information about this. I believe that’s why you saw a half-baked announcement that came from a competitor that didn’t even have full pricing and shipping dates on everything. I think it was kind of the opposite; it’s amazing that a competitor that size is reacting to us, and I’ll take that as a complement, too.”
You can place the keypad on a flat surface like a table or shelf, or you can mount it on the wall. Just remember that it needs a Micro USB cable for power, but that doesn’t mean it needs to be placed close to an outlet. Ring says its internal battery will last six to twelve months depending on usage. As a result, you could potentially place the keypad anywhere in your home and charge it every so often.
The original Ring has a battery option. I don’t know how I would feel about that because you do have to remove the doorbell to charge it. Ring claims it will last 6-12 months on a charge. If that’s true, that wouldn’t be so bad; however, I would expect it to last like 3-6 months. In my experience, when a company gives a top end battery life range, that’s how long it will last if you never use the device. All that said, I don’t know how hard it would be to move a wired doorbell to the front of your door.
Press Continue and follow the video instructions to press the button at the top of the device, at which point the LED will begin flashing white. Press Continue again and go to your phones Wi-Fi settings to connect to the camera. Return to the app, select your home Wi-Fi from the list, and enter your password. Within seconds the camera will connect and you'll have the option to view a video tutorial that will walk you through the physical installation, or you can skip this step and use the written instructions. In the final step you'll be prompted to define Motion Zones, but you can come back to this later if you prefer.
Right now, abode reigns supreme due to the number of integrations they offer, the variety of security sensors, and the fact that it’s an open platform not tied to Google (Nest) or Amazon (Ring). I would give Ring second place due to cost, and it’s bumped iSmart off of my list of recommended self-monitored security systems. My only gripe is that it doesn’t integrate well with its own camera system. Nest takes third, but I would still recommend it. It’s a beautiful system, easy to use, and thoughtfully designed. That said, if Ring raised the bar on their camera integrations, launches an indoor camera, a flood sensor (coming soon), and a glass break sensor, it might just become the system to beat.
Blink is also a battery-powered outdoor camera. It’s built around a unique chip that should provide an amazing battery life. However, while my indoor cameras are almost at the two-year mark using the original AA batteries, my Blink XT batteries usually last between 1.5 and 2 months. While I love my Blink indoor cameras, I would not recommend Blink for outdoor use. You can read my Blink XT review and comparison to Arlo Pro here.
We went with SimpliSafe instead. I don't have any experience with their newest version, but their "version 2" which is still for sale has been flawless for the ~4-5 years we have had it. Never a false alarm and more importantly, NEVER a "can't connect to base station ..." error. It is $15/month for monitoring through SimpliSafe, but I'll gladly pay $5 more a month for reliability.
This, according to Siminoff, is one of Ring’s key differentiators over home security industry stalwarts like ADT. He repeatedly called ADT and its ilk “marketing companies” on our call, whereas Ring is a product and “mission” company. The goal of most home security providers is to market safety and security and sell that marketing as a product with a lucrative recurring subscription, is the implication, whereas Ring is focused on an overall goal of making neighbourhoods more secure, per Siminoff.
The most useful product offered by Nest that the Ring system does not have is a connected lock. This tamper‑proof, key‑free deadbolt connects to the Nest app, letting you lock and unlock your door remotely. Users can also create passcodes for family, guests and people they trust, or give them a Nest Tag programmed to let them in only at certain times of the day.
By purchasing this system you’re almost certain that they will come out with upgrades and updates to this product and ways to integrate it with Alexa and smart home devices. If you encounter any kind of issues, they will have someone listen to you and actually give you a solution rather than one of these knock off Chinese products that will give you excuses for faulty behavior but not solutions.
The Alarm system does not have as many bells and whistles as Nest’s system, nor does it have some of the conveniences Nest provides. But at $199 for the starter bundle, which includes the necessary hub, a keypad, a motion detector, a contact sensor for doors or windows, and a range extender, plus $10 per month for professional monitoring, Ring’s system is significantly cheaper than Nest Secure (which was just recently reduced to $399 for its starter kit) and is one of the least expensive home security systems you can purchase.
One major issue that I have is that I don't believe there is a duress code for this system. A duress code will disarm the system but also secretly send a notification that there is a problem to the monitoring company, who will send the police. The Ring system has a way of doing this that would make it obvious to an intruder that you're letting the police know there is a problem. The panel has two buttons with red dots on them. By pressing both buttons at the same time, the system will notify the Ring monitoring center that you need assistance. The problem is that the intruder will definitely see you do this instead of entering your code to disarm the panel. I can see where this may upset the intruder. I feel like Ring needs to step up and add a duress code feature so that you can be discreet about needing help.
Would it be better than 1080p? Yes. Would it be good enough? I don’t know. I only tested the indoor IQ, not the outdoor. I didn’t think Supersight was that fabulous. Here’s a link to a section of my video that shows the Supersight in action (https://youtu.be/BIWchrX27fU?t=2m28s and also here https://youtu.be/BIWchrX27fU?t=56s). On the white table that’s on the right side of the frame, there are a few books stacked up. You can’t even read the titles on the bindings, but maybe a license plate would be different?
Most companies will include a statement that says that recorded footage is only viewable by the customer. Regarding privacy, Nest, Ring, Canary, and Arlo all do a great job. Recently, I looked into where the cameras were sending data, including Argus. You can read about that here. If privacy is your top priority, Argus is a good option because it doesn’t have to send anything to the cloud. Though I’m not a huge fan of Netatmo cameras, they would also be a good option for you. Finally, CleverLoop. You can read more about how those two cameras work with/without the cloud here.
Ring lacks third-party integrations. The Base Station communicates with Z-Wave and Zigbee, and I’ve confirmed those protocols were added for a reason, but they haven’t taken advantage of them. The system supports the First Alert Z-Wave Smoke/CO detector which is also compatible with the Ring Response service. Soon, it will also work with the Dome Siren. But that’s it. Ring currently lacks an IFTTT channel and even an Alexa integration, which is odd as Ring is owned by Amazon.
The Ring Alarm Home Security System offers an easy and relatively affordable way to make sure your home is safe and secure. The system can be installed in as little as 20 minutes and can be self-monitored using your mobile device or desktop system. Or, you have it professionally monitored by subscribing to the very affordable Ring Protect Plus Plan, which also includes unlimited cloud storage for any Ring camera you may own.
If you think about it, all of these cameras are magnetic meaning that anyone can steal them or knock them offline. The only way to stop this is to mount the camera high enough that an average person cannot reach them. In doing this, it means the battery cameras require you to get out a tall ladder to replace or recharge the battery where with the nest, once you run the power cord and its plugged in, you for a lack of a better phrase, “you set it and forget it.”
Hi Rose, thanks for the reviews. I am about to send a Vivint system back due to the doorbell camera. It does not capture motion events. I am curious as to why you did not review them (or the camera). They are complaining about my upload speed of my WiFi, which makes me ask, where are the motion detection algorithms processed? Are they run on the doorbell, the panel or only after it is uploaded? Did you look into that?
For the backyard camera I also installed the solar panel which is packaged separately with its own mounting kit. Once it’s mounted, you plug the connector wire into the back of the Spotlight Cam and secure it with two screws. It fits flush to keep water out of the port. Ring recommends one to two hours of direct sunlight per day to keep your battery charged, and you can angle the solar panel’s mounting arm to ensure it soaks up as much sun as possible. The days I tested the Spotlight Cam Solar were mostly overcast, but I still saw a 3-4 percent charge increase each day, and I’d expect much more on sunny days.