I'll be the first to admit, the thought of installing the alarm system on my own was a bit scary, and I didn't know that I would be able to get it done. I'm not exactly the handiest person, and my wife doesn't like things to be messy in our brand new house. Ring does an incredible job at making the unboxing experience extremely easy by labeling everything so you exactly what goes with what. In just under 90 minutes I was able to get everything out of the box and set up, including mounting the hardware.
Well, I have not had any problems. This product works as advertised. Video freezes up occasionally but recovers quickly. I did move my router inside the house and went from -61 to -48. Camera resolution is acceptable and the IR emitters work well up to about 20 feet at night. Customer service is good (at least the one time I called them). I recommend this product. ADT installed our system and stand behind their work.
There is a problem with the Alexa skill if it requires the user to say “(whispers) Alexa, show me the front door” when someone is at the front door. As is, without Alexa – people already try to hide, turn the lights off, etc. – lol. “ALEXA!!! SHOW ME WHO IS AT THE FRONT DOOR. OH THAT PERSON I DO NOT WANT TO OPEN IT, I DO NOT LIKE THAT PERSON THEY ARE NOT HOLDING PIZZA! SO I WILL NOT OPEN IT. I HOPE THEY DID NOT HEAR ME.”
3) a brand with the best wifi connectivity record (I HATE when it loses connectivity), this is actually the most important thing to me – the wifi connectivity must be seamless, I’ve had terrible experience with bad wifi connectivity. I want to be able to pull out my phone anytime and instantly be able to see live video. zero tolerance for bad wifi connection:)
Press Continue and follow the video instructions to press the button at the top of the device, at which point the LED will begin flashing white. Press Continue again and go to your phones Wi-Fi settings to connect to the camera. Return to the app, select your home Wi-Fi from the list, and enter your password. Within seconds the camera will connect and you'll have the option to view a video tutorial that will walk you through the physical installation, or you can skip this step and use the written instructions. In the final step you'll be prompted to define Motion Zones, but you can come back to this later if you prefer.
Download the Ring app (available for both iOS and Android) and connect the Alarm with your existing Ring devices, or, if this is your first Ring product, follow the instructions and advice on how to get started. Both the app and written materials in the box provides helpful suggestions on how and where to set up your motion sensors and contact sensors.
If you already have a Ring doorbell or security camera, the integration is quite seamless, and the value becomes even better on the annual costs. Ring charges $30 a year per camera on the regular subscription, so if you've been holding out on adding to your system, this may push you over the edge. The company has plans to offer additional sensors in the future, like smoke and CO sensors, water sensors, and more, which will only help make it even more robust.
One final issue has more to do with software performance than hardware issues, but it’s important to point out. From time-to-time, the snapshot will record a little too late. In the example above, it caught the UPS man’s back. For those without a Nest Aware subscription, this is all you get. Those with a subscription can rewind footage to see the moments before the clip.
After using Flex unplugged for a little over two weeks, the battery fell critically low before getting to the point where the camera would no longer turn on. I don’t blame this on the weather as much as I do the wind. Continued tests showed a battery life of 2-4 weeks. Per a reader request, I retested the camera in August. The weather is warmer here in August, it’s less windy, and Canary has since made several adjustments to help extend Flex’s battery life. This time, the battery lasted a full seven weeks.