This is a two-day program that provides information technology professionals with the knowledge and skills necessary to manage IT service within the guidelines of ITIL (the IT Infrastructure Library). The goal of this course is to help students within IT organizations create, operate, and support IT services while ensuring that the current investment in IT delivers expected business value at an acceptable level of risk. ITIL's purpose is to promote an environment where IT and Business can work together toward operational maturity, using a proactive model that defines processes and procedures to gain efficiency and effectiveness. ITIL promotes a logical approach to decision-making and communication and to the planning, deployment, and support of IT services. This course will prepare you for the ITIL Foundations Exam. IT organizations today are faced with rapidly evolving complex environments coupled with head count-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library is a set of best practices that may be used to deliver high quality IT services. ITIL's body of knowledge represents the consensus derived from over twenty years of work and experience by thousands of IT professionals worldwide, earning for it the status as the de facto world standard for IT best practices.